UX Operations Manager
Royal Caribbean Group
2025 - Present
Experience
•   Built and scaled a design operations function, implementing intake processes, workflows, and governance models to support cross-functional marketing and creative teams.
•   Established project tracking systems and reporting dashboards, improving visibility into project status, capacity and resource allocation.
•   Led change management initiatives for new tools and processes, driving adoption across marketing and design teams.
•   Executed a Wrike migration, optimizing workflow management, reporting, and cross-functional communication.
•   Oversaw multiple concurrent initiatives, ensuring alignment with organizational priorities, capacity, and strategic objectives.
•   Developed and facilitated training programs to support process adoption, operational consistency, and team efficiency.
Senior Marketing Account Manager
RAB2B
2022 - 2024
•   Served as primary client advocate for 175+ projects in cybersecurity and FinTech, ensuring alignment with business goals and continuous value delivery. •   Developed and implemented workflows that improved team efficiency by 25%, significantly reducing project turnaround times across multiple creative and digital projects.
•   Developed comprehensive project plans with clear milestones, helping clients adopt new processes and technologies effectively, enhancing user adoption and engagement.
•   Led client communications, debriefs, and prescriptive guidance sessions to help customers realize full value from their investments.
•   Collaborated cross-functionally with marketing, product, and client teams to analyze customer feedback and optimize campaign workflows, driving a 25% increase in team efficiency and improved client satisfaction.
2010-2012
Education
University of North Carolina at Charlotte
B.S.B.A. in Marketing
She Sells Academy
Certified Closer
2026
She Sells is a professional sales academy designed to equip women with the skills, confidence, and mindset to succeed in consultative and high-ticket sales. The program provides comprehensive training across the full sales cycle, from discovery through close, with an emphasis on pain-point identification, strategic questioning, negotiation, objection handling, relationship building, and closing techniques. The curriculum also focuses heavily on developing a strong sales mindset, communicating value with confidence, and guiding prospects through informed decision-making rather than relying on high-pressure sales tactics.
• Consultative Sales & Client Engagement
• Needs Assessment & Solution Positioning
• Revenue Growth & Business Development
• Relationship Building & Client Retention
• Persuasive Communication & Presentations
• Negotiation & Objection Resolution
• Goal-Oriented Performance
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• Client Needs & Pain Point Identification
• Strategic Problem-Solving
• Stakeholder Relationship Management
• Follow-Up & Account Management
• Coachable & Results-Driven Mindset
• Teamwork & Collaboration
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